Retirement Villages New Zealand

Getting started


Heritage Lifecare Villages are vibrant communities within local regions and towns. You’ll find great company in like-minded people, wonderful friendly staff and genuine

heartfelt care when you need it. If you’re ready for 'A Better Everyday' in one of our Heritage Lifecare Villages, here’s how the process works.

Step 1

Select the villa that will become your new home.

Step 2

You’ll be given an admission pack containing the following: Disclosure Statement, Occupation Right Agreement and an Application form. You and the village manager will complete the Application form together.

Step 3

Lodge the completed Application form with the Village Manager with a deposit made out to the statutory supervisor for the Village. The deposit funds will be held in trust until the sale is completed. If the sale is not completed, the deposit will be refunded to you.

Step 4

After receipt and approval of your application, it will be forwarded to the Heritage Lifecare solicitors who will prepare full documentation. This documentation will be sent directly to your solicitor.

Step 5

You will meet with your solicitor who will explain the documents to you. Once both of you and the solicitor are happy that you understand the documents and they are in order, you and your solicitor will sign them. All the signed documents will then be sent back to our solicitors for signing by Heritage Lifecare.

Step 6

Cooling off period. After the agreement is signed, a 15-working days cooling off period begins, during which you may change your mind and cancel the agreement. If you cancel you are entitled to a full refund of any deposit you have paid.

Step 7

Your solicitor will pay the final statement cheque to the statutory supervisor who will hold these funds (in addition to the original deposit they are already holding) until settlement, or late, for 15-working days from the date you signed the Occupation Licence.

Questions you may like to ask

  1. Tell me about care in this home
    • What levels of care do you have?
    • How do you involve the family?
    • What qualifications and training do your staff have?
  2. What room options are available?
    • Are there different room options available?
    • Does the room look into a garden?
    • Is the room sunny?
    • Is it near communal areas
    • Is WiFi, telephone and TV connections provided?
  3. What's your communication and feedback system?
    • How can the family be involved in feedback?
    • How do we ask about menus, care plans or activities?
    • What about languages other than English?
  4. What happens once I'm here?
    • What day programmes do you have?
    • How easy is it to access local amenities, cafes, libraries and churches?
    • What if I wanted to learn a new skill?
    • Are there regular day trips and group outings?
    • Is it easy for friends and family to visit?
  5. What is the food and nutrition like here?
    • What’s the lifestyle program?
    • How easy is it to access local cafes and libraries
    • What if I wanted to learn a new skill or go to church?
    • Are there regular day trips and outings?
    • Is it easy for friends and family to visit?

There are lots of commonly asked questions for people in your situation

Read FAQs

Ready for a better everyday?

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