The Heritage Lifecare leadership team is well-versed in the aged-care sector. They oversee the daily, operation, as well as the strategic direction of Heritage Lifecare.
Norah joined Heritage Lifecare in 2018, bringing her extensive experience and in-depth knowledge of the aged and health care sector on both sides of the Tasman. Norah is a pioneer of retirement village and aged care sectors. One of Australasia’s most respected executives and directors, she has been at the helm of major companies and organisations. She led Summerset to become one of New Zealand’s largest retirement village operators, setting new standards and helping redefine the sector. In Australia she stepped in to lead ASX-listed aged care provider Estia through transition at a time of crisis and scrutiny for the sector. While at Estia Norah also led the charge for registration of the aged care workforce, which became a key Royal Commission recommendations and now adopted as government policy. As CEO of Heritage Lifecare Norah is successfully building and leading one of New Zealand’s largest specialist aged care providers, bringing her compassion, finely honed strategic skills and commitment to quality to again help redefine the shape of how we care. Norah was President of the Retirement Villages Association (NZ) for seven years and made an Officer of the New Zealand Order of Merit for services to business in 2014. Norah holds a Bachelor of Commerce and Administration from Victoria University and is a Chartered Accountant.
Upon joining Heritage Lifecare, Brigid brought more than 20 years’ experience in management roles within the home-based support, residential aged care and retirement living sector. Fresh from RetireAustralia, where she was General Manager Care and Operations, Brigid’s previous roles included General Manager Operations with the Summerset Retirement Group. She brings this extensive knowledge and expertise to bear on the operational, clinical, risk and compliance and property functions of our organisation. Brigid is accountable for the daily operations of our care homes and villages and is dedicated to ensuring consistently good standards of care and services are delivered into all of our care homes. She is also responsible for ensuring strategic goals are met, through setting operational policies and creating and maintaining budgets, for improving overall business functions and communicating business goals.
Bryan Lau Young
Bryan was appointed as Chief Financial Officer for Heritage Lifecare in May 2019, bringing a wealth of CFO and general manager experience from across a wide range of sectors, including science and research, aviation, IT, financial services and professional services. His previous roles include General Manager Finance and Business Performance for the Institute of Environmental Science and Research, and Head of Finance for Airways NZ. Bryan’s experience and skill in building and managing positive relationships, leading change, business planning and improving delivery, are of great benefit to Heritage Lifecare. Bryan oversees both our finance and technology functions. His key objectives are to support and lead the business in optimising financial performance, enable growth and acquisitions, improve our systems and processes to improve productivity and reduce the admin load for care homes. He ensures positive funding and banking relationships and improved decision-making through our reporting. Bryan has a Bachelor’s Degree in Commerce and Administration and is a chartered accountant.
Margaret joined Heritage Lifecare in 2017, bringing with her a wealth of experience in Human Resource management gained here in New Zealand and abroad in Australia and the UK. Margaret expertly leads our People and Culture function, supporting the company’s employment and industrial relations, culture and performance, change management, remuneration and benefits, learning and development, talent acquisition and people advisory and payroll functions. As a transformational leader Margaret brings more than 20 years’ experience establishing best-practice people functions across diverse industries ranging from financial services, steel and heavy machinery to education and aged care. She is deeply committed to supporting and developing our people, attracting new talent to the sector and promoting a culture of best practice and collaboration that promotes inclusion, diversity and equality for all our people. Margaret has a Bachelor’s Degree in Psychology from Massey University and an MBA from Victoria University of Wellington.
Mark joined Heritage Lifecare following 20 years as owner operator of his own successful retail businesses in the UK and New Zealand, as well as working in sales and marketing in the tourism sector. Mark is passionate about creating ‘a better every day’ for our residents and our people. He is responsible for village sales, external communication and media relations. His strong ‘customer first’ focus ensures he always considers how any decisions will impact both our residents and our staff. He welcomes all feedback and is proactive about seeking it, regularly getting out on the road to visit and talk with residents and colleagues across the business to gain their views and ideas.
Upon joining Heritage Lifecare, Tamsin brought extensive experience in both commercial and health care sectors in New Zealand and the UK. Tamsin is our ‘strategic brain’, bringing to the table her considerable skills across project management, reporting and analytics, marketing, e-business and emergency management to support effective development of programmes and efficient delivery. She is responsible for strategic planning and development of programmes of work and provides senior leadership to ensure delivery of business initiatives, including process improvement, property and implementation of delivery systems. She oversees change management and management of our project governance process. Tamsin has a Bachelor of Business Studies, majoring in management.
Peter joined Heritage Lifecare with a great depth of financial, operational and commercial skills and a strong track record of delivering results to his role overseeing all of the organisation’s financial activities. Peter has more than 20 years’ international experience in utilities, telecoms, manufacturing, online, retail and professional services businesses in The Netherlands and Germany as well as senior management experience with a an NZX listed company. He has a Bachelor’s Degree in Business Administration and is a chartered accountant.
Glen joined Heritage Lifecare after working in the technology field in a variety of roles in New Zealand and overseas for more than 20 years. After spending time in the financial sector with JP Morgan in the UK and Germany he relocated to New Zealand and took up a succession of IT management roles in the fast-moving consumer goods (FMCG) and education sectors prior to joining Heritage Lifecare. Glen is a firm believer that technology should be an enabler for people and that technology solutions are most successful when they enhance and assist people to do their jobs more efficiently. He is accountable for the delivery of reliable, secure, and well-performing technology solutions. This includes making sure that systems underpin overall strategic goals and are effective at all levels across the Heritage Lifecare network of care homes and villages.