Care homes & rest home care nz

Getting started

Care Homes

When it comes time to think about residential care, there are often many things to think about and discuss with loved ones.

At Heritage Lifecare, we like to put extra effort into understanding your personal requirements, expectations, and wishes.

We want to be there to guide you throughout the care journey if anything seems confusing.

Take a look at our step-by-step process of how you or your family member become part of our care home family. If you have any questions on this, please contact us, we are always ready to help.

Step 1

Organise and complete a needs assessment

Initially you may wish to make a dedicated appointment with your GP to discuss your concerns around you or your family member’s health or ability to cope with everyday life. Your GP can refer you to your local Needs Assessment Services Co-Ordinator (NASC).

Your local NASC service will then get in touch with you in regard to a pre-assessment and making a time to see you. For a home assessment, a NASC coordinator will visit to see you or your loved one. He or she will determine what extra support is needed e.g., extra home help, occupational therapy supports or fulltime residential care. The assessment can take up to two hours and family members are welcome to attend.

Step 2

Create an Action Plan

During or post-assessment, your NASC coordinator will reach out to help you with next steps. If you or your family member needs full time care, you will be provided with a list of Care Homes in your area. NASC will highlight the Care Homes with the services that offer the level of care you require, e.g. rest home, dementia, hospital.

Step 3

Find a Care Home

This can be a challenging process, as you will want to get it right. Good places to find information include: NASC brochures, friends and family, Google and Care directories such as Eldernet, Aged Advisor or Village Guide.

We also recommend that you look carefully at the certification period and audit results for each Home you are considering. Audit results are available here:

Step 4

Complete an Admission Agreement

After you have finalised your choice of Care Home, you or your family member will need to sign an Admission Agreement before entry. If a person is unable to understand what they are signing, then the Enduring Power of Attorney (EPoA) will be able to sign on their behalf.

Step 5

Apply for subsidised care

If you or your family member cannot fund the care needed, a needs assessor can set up a means test through Work and Income to see if you or your loved one meets the criteria for full or partially subsidised care. The paperwork must be fully completed within three months if the subsidy is to be backdated to the time of entry.

Step 6

Move in

Heritage Lifecare will do all we can to make you or your family member’s move as stress-free as possible. We can advise you on furniture to bring and other items that may be appropriate for making the room homely. We will also make sure that you are welcomed, introduced to the people who will be looking after you, and made to feel at home.

Questions you may like to ask

  1. Tell me about care in this home
    • What levels of care do you have?
    • How do you involve the family?
    • What qualifications and training do your staff have?
  2. What room options are available?
    • Different rooms appeal to different people for different reasons
    • Does the room look into a garden?
    • Is the room sunny?
    • Is it near communal areas?
    • Is WIFI, telephone and TV connection provided?
  3. What's your communication and feedback system
    • How can the family be involved in feedback?
    • How do we ask about menus, care plans or activities?
    • What about languages other than English?
  4. What happens once I'm here?
    • What is the day care programme?
    • How easy is it to access local amenities; cafe, library, church?
    • What if I wanted to learn a new skill?
    • Are there regular day trips and group outings?
    • Is it easy for friends and family to visit?
  5. What is the food and nutrition like here?
    • What’s the lifestyle program?
    • How easy is it to access local cafes and libraries
    • What if I wanted to learn a new skill or go to church?
    • Are there regular day trips and outings?
    • Is it easy for friends and family to visit?

42 Care Homes & 20 Villages nationwide

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