COVID-19 Update
We have implemented a number of policies and guidelines into our Care Homes & Villages, to promote resident and staff safety throughout the COVID-19 pandemic. We are committed to providing you with frequent updates and informing you of these changes over this time. We hope that this will alleviate some stress from you, but we continue to encourage you to contact us at any time if you have any worries or concerns.
Visiting status
Auckland
As we move into visitors returning into the Care Home at Alert Level 2, we kindly ask that when you visit, you continue to follow social distancing guidelines and wear a mark. Upon entering the Care Home, you will need to complete our sign in Contact form, have your temperature taken, as well as sanitise your hands. If we all follow these guidelines, we feel confident that our home will remain a safe haven for your loved ones.
Rest Of New Zealand
We are pleased to be able to reintroduce visits from family and friends into our Care Homes. As always, the health and safety of your loved ones is at the forefront of our minds, so we continue to have precautionary measures in place to ensure your loved ones are as safe as possible. These include hand sanitising and signing in. Thank you for your patience and understanding.
If you have any questions or concerns, please do not hesitate to contact your Care Home Manager.
* Updated 10 March 2021
Staying connected
We encourage you to keep in contact with your loved one. Whether this is a phone call, a text, a letter or through a video call.
Video communication
Communication tablets are available for virtual GP consultations, and when idle these are available to be used for zoom and skype video contact with families.
E-cards & Emails
Electronic cards and emails are a great alternative to hand written letters. We are happy to print these out and share with your loved one.
Cellphone communication
If possible, we encourage you to drop a communication device off to the Care Home, for your loved one. This will enable yourself or your loved one to contact each other whenever you please.
Lifestream photo gallery
An online photo gallery has been created to keep you updated on the activity of your loved one. The gallery will be updated daily.
View online gallery
Getting in touch
If you have any questions or concerns, please contact your Care Home or Village Manager.