COVID-19 Update
We have implemented a number of policies and guidelines into our Care Homes & Villages, to promote resident and staff safety throughout the COVID-19 pandemic. We are committed to providing you with frequent updates and informing you of these changes over this time. We hope that this will alleviate some stress from you, but we continue to encourage you to contact us at any time if you have any worries or concerns.
Latest info
Video To Residents, Families & Friends, 24 April 2020
Please find our latest video update from our CEO below
View Online
Letter To Families & Friends, 15 April 2020
Please find our latest update for Families and Friends regarding COVID-19 below
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Letter To Families & Friends, 1 April 2020
Please find our latest update for Families and Friends regarding COVID-19 below
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Letter To Families & Friends, 27 March 2020
Please find our previous update for Families and Friends regarding COVID-19 below
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Visiting status
We would like to thank those who have already taken the time to visit your loved one during Alert Level 2. We have loved seeing your faces and your loved ones have really enjoyed seeing you again.
As promised, now that we have been at Alert Level 2 for two weeks, we have reviewed our visitor arrangements, and it is thought that with continued safety measures in place, from Friday, we will be able to lift the requirement for you to ‘book a visit’ to see your loved ones in the Care Home. Instead, we will be having two fixed periods for you to visit each day.
For more information regarding visiting hours please contact your local manager.
Staying connected
We encourage you to keep in contact with your loved one. Whether this is a phone call, a text, a letter or through a video call.
Video communication
Communication tablets are available for virtual GP consultations, and when idle these are available to be used for zoom and skype video contact with families.
E-cards & Emails
Electronic cards and emails are a great alternative to hand written letters. We are happy to print these out and share with your loved one.
Cellphone communication
If possible, we encourage you to drop a communication device off to the Care Home, for your loved one. This will enable yourself or your loved one to contact each other whenever you please.
Lifestream photo gallery
An online photo gallery has been created to keep you updated on the activity of your loved one. The gallery will be updated daily.
View online gallery
Getting in touch
If you have any questions or concerns, please contact your Care Home or Village Manager.