COVID-19 – Click here to learn about the precautions we are taking.

COVID-19 update

We have implemented a number of policies and guidelines into our Care Homes & Villages, to promote resident and staff safety throughout the COVID-19 pandemic. We are committed to providing you with frequent updates and informing you of these changes over this time. We hope that this will alleviate some stress from you, but we continue to encourage you to contact us at any time if you have any worries or concerns.

Visitor status

With the exception of Auckland and Northland, will be moving to Alert level 3 from 11.59pm on Tuesday 31st August 2021.

At alert level 3 we need to continue to limit foot traffic into our care homes, and therefore visitors cannot visit until we get back down to alert level 2. The exception to this is those families of residents who are receiving palliative care. In those circumstances we will make arrangements with you to visit, but will need you to adhere to our infection control protocols, including donning the required PPE.

We hope that it will not be too long before we can welcome you back to visit your loved one. In the meantime please be assured that we are taking good care of your family member and doing all that we can to ensure no resident in our homes feels alone or lonely. There are some great activities happening in the care homes that the residents are enjoying and our staff are doing a great job. We also encourage you to face time, phone or zoom with your loved to maintain contact.

We are well prepared to manage in this environment, we have all the supplies that we need, and we will get through this together.

Thank you for your patience and understanding as we work through these times.

If you have any questions or concerns, please contact your Care Home Manager.

* Updated 27 August 2021

Staying connected

We encourage you to keep in contact with your loved one. Whether this is a phone call, a text, a letter or through a video call.

Video communication

Communication tablets are available for virtual GP consultations, and when idle these are available to be used for zoom and skype video contact with families.


E-cards & Emails

Electronic cards and emails are a great alternative to hand written letters. We are happy to print these out and share with your loved one.

Cellphone communication

If possible, we encourage you to drop a communication device off to the Care Home, for your loved one. This will enable yourself or your loved one to contact each other whenever you please.


Lifestream photo gallery

An online photo gallery has been created to keep you updated on the activity of your loved one. The gallery will be updated daily.
View online gallery

Getting in touch

If you have any questions or concerns, please contact your Care Home or Village Manager.

View contact details

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