We have implemented a number of policies and guidelines into our Care Homes & Villages, to promote resident and staff safety throughout the COVID-19 pandemic. We are committed to providing you with frequent updates and informing you of these changes over this time. We hope that this will alleviate some stress from you, but we continue to encourage you to contact us at any time if you have any worries or concerns.
At Alert Level 1 we will still require you to sign in and provide your contact details, or use the COVID-19 app on your phone, and sanitise your hands before visiting. For the most part, we will no longer be taking temperatures. However, we want to emphasise how important it is that you must not visit your loved one if you are feeling unwell or have recently been unwell.
As always, we will continue to ensure our Care Homes maintain excellent hygiene practices and we urge you to remain vigilant also.
If you have any questions or concerns, please do not hesitate to contact your Care Home Manager.
* Updated 7 October 2020
Communication tablets are available for virtual GP consultations, and when idle these are available to be used for zoom and skype video contact with families.
E-cards & Emails
Electronic cards and emails are a great alternative to hand written letters. We are happy to print these out and share with your loved one.
If possible, we encourage you to drop a communication device off to the Care Home, for your loved one. This will enable yourself or your loved one to contact each other whenever you please.
Lifestream photo gallery
An online photo gallery has been created to keep you updated on the activity of your loved one. The gallery will be updated daily.
View online gallery
If you have any questions or concerns, please contact your Care Home or Village Manager.